Available Programs

PROGRAM 310A

USING THE TELEPHONE!

COACHING SESSIONS -- GOALS & OBJECTIVES

COACHING SESSIONS

1 day session includes coaching on the following:

1. Why is ‘effective communication’ so important?
2. How to introduce yourself
3. The correct approach
4. Telephone telepathy
5. How to deal with ‘difficult’ people?
6. Say the right thing at the right time!  

GOALS & OBJECTIVES
The overall goal of this coaching session is to show attendants how to use the telephone to their best advantage.   

A. Use the telephone

1.   Introducing yourself on the phone
2.   Use the phone or send a message?
3.   Business telephone calls
4.   Reading the person you are talking to  
5.   Best results over the phone

In-house and off-site coaching is available at various locations worldwide. Past and present clients include personnel involved in various sectors: office, sales, construction, telecommunications, college students.